App not working with E-M5 Mark II

Category: Camera SupportApp not working with E-M5 Mark II
Anonymous Staff asked 5 years ago

Hello!
I tried the app with my new E-M5 Mark II camera, but it does not seem to be able to connect with the camera.
Are there any plans to upgrade so this model is supported?

Thanks!
/Johan

1 Answers
Best Answer
MattAdmin Staff answered 5 years ago

Hi Johan,

I think the E-M5 Mark II should work fine, and I can see from logging that some users have connected ok.
Please can you try the following:

1. Check that the Wi-Fi on the camera is in Private mode, that you have “Find devices and content“ turned on for the Wi-Fi connection to the camera.
 

2. If it’s still not working, and you are using it from a laptop, please try unplugging any network cable before connecting the Wi-Fi (the camera IP address is fixed, and there may be a clash).
 

3. If there’s still no luck, can you send me the firmware version of your camera, and the value of the Device ID shown on the about page (hit the ? symbol, and then copy the value) to support@kime-limited.co.uk.  And I’ll see if I can spot what’s going on.
 

Please let me know how you get on.

Regards,
Matt.

Camera Remote Staff replied 5 years ago

After discussing with Johan via email we got this working. On Windows 10 the firewall settings needed some tweaking.

Information about the Camera Remote application for Windows